Kreativdekorshop.hu Terms and Conditions
General Terms and Conditions of Contract
The contract established based on this document is not filed (it cannot be accessed later, and the order data evidence the conclusion of the contract). It is concluded by implied conduct, does not qualify as a written contract, is written in Hungarian, and does not refer to any code of conduct. For any questions related to the operation of the webshop, ordering, or the delivery process, please contact us using the provided details.
The scope of these General Terms and Conditions (hereinafter: GTC) covers all legal relationships established through the Service Provider’s website (https://www.kreativdekorshop.hu) and its subdomains. This GTC is continuously available (and can be downloaded or printed at any time) at the following web address: https://www.kreativdekorshop.hu/aszf
Definitions:
User: Any natural or legal person, or organization that uses the services of the Service Provider and enters into a contract with the Service Provider.
Consumer: A User who is a natural person acting outside the scope of their profession, independent occupation, or business activity.
Business: A person acting within the scope of their profession, independent occupation, or business activity.
Service Provider: The natural or legal person, or an organization without legal personality, that provides an information society service to the User and enters into a contract with the User.
1. SERVICE PROVIDER DETAILS
Name of the Service Provider: Kreatív Dekor Stúdió Kft.
Registered office (and also the place of complaint handling): 3711 Szirmabesenyő, Hunyadi utca 2.
Contact e-mail address for regular communication with customers: shop@kreativdekorshop.hu
Company registration number: 05-09-033574
Tax number: 28966322-2-05
Registering authority / Licensing authority (if applicable): Company Court of Miskolc Tribunal
Telephone number: +36 70 606 1804
Language of the contract: Hungarian
Hosting provider(s):
Futureweb Design Kft.
4467 Szabolcs, Szabadság út 22.
info@futureweb.hu
Dotroll Kft.
1148 Budapest, Fogarasi út 3–5.
Tel.: +36 1 432 3232
support@dotroll.com
2. FUNDAMENTAL PROVISIONS
2.1. For any matters not regulated in these General Terms and Conditions (hereinafter: GTC), and for the interpretation of this GTC, Hungarian law shall apply, with particular regard to the provisions of Act V of 2013 on the Civil Code (Ptk.), Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services (Elker. tv.), and Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts Between Consumers and Businesses. For special products, the relevant sectoral legal provisions shall apply. The mandatory provisions of the applicable legislation shall apply to the parties without any specific stipulation.
2.2. This GTC shall enter into force on 13 September 2025 and shall remain in effect until revoked. Any amendments to this GTC will be published on the Service Provider’s website, and registered and/or previous customers will be notified of such changes by e-mail. Amendments shall not affect contracts concluded before they entered into force and shall therefore have no retroactive effect.
2.3. The Service Provider reserves all rights regarding the website, any part thereof, and all content appearing on it, as well as its distribution. It is prohibited to download, electronically store, process, or sell any content or part of the website without the prior written consent of the Service Provider (except for this document and the Privacy Policy).
2.4. The Service Provider assumes no liability for any product sales or purchases published on other websites not operated by or related to the Service Provider.
3. REGISTRATION / PURCHASE
3.1. If false data or data attributable to another person are provided during the use, order, or subscription of the service, the electronic contract concluded may be challenged in court by the entitled party. If the challenge is successful (i.e., the claim is upheld), the contract shall be deemed invalid from the date of its conclusion, or, if it conceals another agreement, the rights and obligations of the parties shall be determined in accordance with the concealed contract.
3.2. The Service Provider assumes no liability for any delivery delays, problems, or errors resulting from incorrect or inaccurate data provided by the User. However, the Service Provider informs Users that, following communication and clear identification with the User, incorrectly entered data may be corrected to ensure that invoicing and delivery are not obstructed.
3.3. The Service Provider shall not be liable for any damages arising from the User forgetting their password or from it becoming accessible to unauthorized persons for any reason not attributable to the Service Provider (if registration is available on the website).
4. RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE, AND PRICES
4.1. The products displayed in the online store can be ordered online (and, in certain cases, by phone). The prices shown for the products are expressed in Hungarian Forints (HUF) and are gross prices (i.e., they include the legally applicable VAT, or in the case of VAT-exempt invoicing by the Service Provider, the prices represent the total amount payable). However, the displayed prices do not include shipping or payment-related fees.
No additional packaging cost is charged, except in cases where the User requests decorative or special packaging.
4.2. The Service Provider provides detailed information on each product in the webshop, including the product name, description, and, where possible, a photograph of the product.
4.3. If a promotional price is introduced, the Service Provider shall fully inform Users of the promotion and its exact duration. The Service Provider acts lawfully when determining promotional prices, in accordance with the Joint Decree No. 4/2009 (I.30.) of the NFGM-SZMM on the detailed rules for indicating the selling and unit prices of products and the fees of services.
4.4. In the event of an incorrectly displayed price, the Service Provider is not obliged to confirm the order at that price. The Service Provider may reject the order and offer confirmation at the correct price. Upon being informed of the correct price, the User has the right to either:
decline the modified offer and cancel the order, or
maintain the order at the correct price.
According to Act V of 2013 on the Civil Code (Ptk.), a valid contract is created through the mutual and consistent expression of the parties’ intent. If the parties fail to reach an agreement on the contractual terms — i.e., no mutual and consistent declaration of intent exists — no valid contract is concluded, and no rights or obligations arise from it.
The following shall be considered erroneous prices:
a price of 0 Ft,
a price of 1 Ft, or
a promotional price that does not correspond to the displayed percentage discount compared to the original price. For example, if a product’s original price is 10,000 Ft, and a 50% discount is indicated, the correct promotional price should be 5,000 Ft.
If instead 1,000 Ft or 2,000 Ft appears, it shall be deemed an erroneous price.
5. ORDERING PROCESS
5.1. After registration, the User can log in to the webshop — or start shopping without registration.
5.2. The User places the selected products into the shopping cart. The contents of the cart can be viewed at any time by clicking on the “cart” icon.
5.3. The User sets the desired quantity of each product they wish to purchase.
5.4. If the User does not wish to purchase additional products, they check the quantity of the items in the cart. Items can be removed from the cart by clicking the “delete – X” icon. To finalize quantities, the User clicks on the “+ / –” icons.
5.5. The User provides the shipping address, then selects the shipping/payment method.
5.5.1. Payment methods:
Cash on delivery:
If the ordered product is delivered by courier service or to a parcel point, the User may pay the total amount due in cash or by card to the courier or at the parcel point upon receipt of the goods.Cash payment:
The User may pay the price of the ordered products in cash by depositing the amount into the Service Provider’s bank account.Bank transfer:
The User must transfer the total amount of the ordered products to the bank account indicated in the confirmation e-mail within 3 days. After the amount is credited to the Service Provider’s bank account, the User is entitled to receive the product(s) in the manner they selected.Online bank card payment:
The User has the option to pay the total amount of the order online by bank card through the secure payment system of the financial service provider used by the Service Provider.Card payment via SimplePay:
The User acknowledges that the following personal data stored in the user database of Kreatív Dekor Stúdió Kft. (3711 Szirmabesenyő, Hunyadi utca 2.) will be transferred to SimplePay Zrt. as data processor: billing name and address, e-mail address, and phone number.
The nature and purpose of the data processing performed by the data processor are described in the SimplePay Privacy Policy, available at: https://simplepay.hu/adatkezelesi-tajekoztatok/
5.5.2. Shipping costs (gross amounts):
MPL home delivery:
0–10 kg: 3,490 Ft/package
10–20 kg: 4,490 Ft/package
20–40 kg: 7,490 Ft/package
Foxpost parcel machine:
1,490 Ft/package
GLS home delivery:
0–10 kg: 2,990 Ft/package
10–20 kg: 4,490 Ft/package
20–30 kg: 5,990 Ft/package
5.6. The total amount payable includes all costs and is detailed in the order summary and confirmation e-mail. In accordance with Section 6:127 of the Civil Code, the User must immediately verify that the quality and quantity of the delivered product(s) are correct.
Deliveries take place on working days between 8:00 and 17:00.
5.7. After entering all necessary information, the User submits the order by clicking the “Place Order” button. Before submitting, the User may review the provided data, add comments to the order, or send additional requests via e-mail.
5.8. By placing an order, the User acknowledges that according to Government Decree 45/2014 (II.26.) Section 15 and related provisions (e.g. Section 20), the order entails a payment obligation.
5.9. Correction of input errors:
Before finalizing the order, the User can always return to the previous step to correct any data. Throughout the process, the User may view or modify the contents of the cart. To change quantities, the User can adjust the number of items in the input field of the quantity column. To remove items, the User clicks on the “X / delete” icon. Corrections or deletions can be made at any stage of the ordering process. After submitting the order, the User may also request corrections by phone or e-mail.
5.10. After sending the order, the User receives an automatic confirmation e-mail. If the confirmation is not received within a reasonable time frame (depending on the nature of the service), but no later than 48 hours, the User is released from the obligation arising from the offer or contract. An order and its confirmation are deemed received by the Service Provider or the User when they become accessible to the recipient. The Service Provider excludes liability for delayed or missing confirmations caused by the User providing an incorrect e-mail address or having a full mailbox.
5.11. The User acknowledges that the above-mentioned confirmation is automatic and does not constitute a contract. The contract is concluded when the Service Provider, following the automatic confirmation, sends a separate e-mail notifying the User of the order details and expected fulfillment.
5.12. Publication and rules of customer reviews
Our webshop only displays authentic customer reviews submitted by consumers who have purchased or used the product. We do not selectively display only positive reviews. It is strictly prohibited to post or promote false consumer reviews or recommendations for marketing purposes.
6. ORDER PROCESSING AND FULFILLMENT
6.1. Orders are processed on working days, during business hours, in the order of their receipt. Orders may be submitted outside of processing hours as well; however, if placed after the end of the business day, they will be processed on the next working day. The Service Provider’s customer service will always confirm electronically when the order can be fulfilled.
6.2. The general fulfillment period is within 1–7 working days from the date the contract is concluded.
6.3. Under the sales contract, the Service Provider is obliged to transfer ownership of the goods, while the User is obliged to pay the purchase price and accept delivery of the goods.
6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. However, the risk of damage passes to the buyer upon delivery to the carrier if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.
6.5. In the event of a delay by the Service Provider, the User has the right to set an additional deadline. If the Service Provider fails to perform within this extended deadline, the User is entitled to withdraw from the contract.
6.6. The User may withdraw from the contract without setting an additional deadline if:
a) the Service Provider has refused to perform the contract; or
b) according to the parties’ agreement or by the nature of the service, the contract should have been performed at a specific time, and not at any other time.
If the Service Provider is in delay, the User may demand performance, or, if the delay has rendered performance useless to the User, the User may withdraw from the contract.
The User is not required to prove that their interest in performance has ceased if:
a) according to the agreement or by the nature of the service, the performance should have taken place at a specific time and not otherwise; or
b) the User set an appropriate additional deadline for performance, and that deadline expired without result.
6.7. If the Service Provider cannot fulfill its contractual obligation because the ordered product is unavailable, it must immediately inform the User and refund any amount paid without delay. Furthermore, the Service Provider must ensure that the User may exercise all statutory rights available in cases of defective performance.
6.8. The Service Provider draws the Users’ attention to the fact that if the User fails to accept the ordered product(s) — which were duly delivered in accordance with the contract — regardless of the chosen payment method, the User is in breach of contract, and under Section 6:156 (1) of the Civil Code, is considered to be in default.
This means that, under the rules of agency without mandate, if the Consumer does not indicate their intent to withdraw (and does not declare whether they intend to accept the ordered product(s)), the Service Provider may charge the usual storage costs related to the goods, as well as the shipping costs (including, where applicable, cash-on-delivery fees) — both to and from the Service Provider.
The Service Provider also notifies Users that, to enforce its legal claims arising from such breach of contract, it will use the services of its legal representatives. Accordingly, any additional (legal) costs resulting from the breach — including, for example, the fees of payment order procedures — shall be borne by the User.
7. RIGHT OF WITHDRAWAL
7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, and Government Decree 45/2014 (II.26.) on the detailed rules of contracts concluded between consumers and businesses, the Consumer has the right to withdraw from the contract without giving reasons.
The consumer may exercise his right of withdrawal or termination
a) in the case of a contract for the sale of goods
aa) the goods,
ab) in the case of the sale of several goods, if the individual goods are delivered at different times, the last goods delivered,
ac) in the case of a product consisting of several items or parts, the last item or part delivered,
ad) if the product is to be delivered regularly within a specified period, the first delivery,
within fourteen days from the date of receipt by the consumer or a third party designated by the consumer other than the carrier.
If the Service Provider fails to provide this information, the 14-day withdrawal period is extended by twelve months. If the Service Provider provides the information after the expiry of the 14 days from receipt of the product or conclusion of the contract but within 12 months, the withdrawal period shall be 14 days from the date of communication of that information.
7.2. The Consumer may exercise the right of withdrawal by making a clear statement to that effect, or by using the model withdrawal form set out in Annex 2 to Government Decree 45/2014 (II.26.).
7.3. The withdrawal period expires 14 days after the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the product.
7.4. The Consumer may also exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
7.5. The direct cost of returning the product shall be borne by the Consumer; the Service Provider does not assume this cost.
7.6. When exercising the right of withdrawal, the Consumer shall not bear any costs other than the cost of returning the product.
7.7. The Consumer has no right of withdrawal with respect to goods not prefabricated, produced based on the Consumer’s instructions or at the Consumer’s express request, or goods that are clearly personalized for the Consumer.
7.8. The Consumer likewise may not exercise the right of withdrawal in the following cases (non-exhaustive list reflecting Section 29 (1) of the Decree):
a) in the case of a service contract after full performance of the service; however, if the contract entails a payment obligation for the consumer, only if performance began with the Consumer’s express prior consent and acknowledgment that the right of withdrawal is lost upon full performance;
b) for goods or services whose price depends on financial market fluctuations beyond the trader’s control during the withdrawal period specified in Section 20 (2);
c) for non-prefabricated goods made to the Consumer’s specifications or clearly personalized;
d) for perishable goods or goods with a short shelf life;
e) for sealed goods that are not suitable for return after opening for health protection or hygiene reasons;
f) for goods which, by their nature, become inseparably mixed with other items after delivery;
g) for alcoholic beverages whose actual value depends on market fluctuations beyond the trader’s control and whose price was agreed at the time of the sale, but delivery can only take place after 30 days;
h) for contracts for urgent repair or maintenance where the trader is called upon by the Consumer’s express request;
i) for the sale of a sealed audio or video recording or computer software if the seal was broken after delivery;
j) for newspapers, periodicals, and magazines, except for subscription contracts;
k) for contracts concluded at a public auction;
l) for accommodation (other than for residential purposes), transport of goods, car rental, catering, or services related to leisure activities where the contract provides for a specific date or period of performance;
m) for digital content supplied on a non-tangible medium, if performance has begun with the Consumer’s express prior consent, and the Consumer acknowledged simultaneously that they lose the right of withdrawal once performance begins, and the trader sent a confirmation under Section 12 (2) or Section 18.
7.9. In the case of distance contracts, the trader (Service Provider) shall refund the full amount paid by the Consumer — including costs incurred in connection with performance — without undue delay and at the latest within 14 days from becoming aware of the withdrawal. The Service Provider is entitled to a right of retention.
7.10. Refunds shall be made using the same means of payment as used in the original transaction, unless the Consumer has expressly consented to a different method; the Consumer shall not bear any additional costs resulting from such a refund method.
7.11. The Consumer shall return or hand over the goods to the Service Provider without undue delay and in any event no later than 14 days from the date on which the Consumer communicated the withdrawal. If the trader also sells in a business premises, and the Consumer exercises the right of withdrawal in person there, the Consumer may return the goods at the same time.
7.12. In the case of written withdrawal, it is sufficient for the Consumer to send the withdrawal statement within 14 days.
7.13. The deadline is met if the Consumer sends back or hands over the product(s) before the 14-day period expires. The return is deemed timely if dispatched before the deadline.
7.14. The Consumer shall bear only the direct cost of returning the product.
7.15. The Service Provider is not obliged to reimburse additional costs arising from the Consumer’s choice of a more expensive delivery method than the least expensive standard delivery method offered by the Service Provider.
7.16. The Service Provider may withhold the refund until it has received the goods back or the Consumer has provided proof of return, whichever is earlier.
7.17. If the Consumer wishes to exercise the right of withdrawal, the intention may be indicated via any of the Service Provider’s contact channels, in writing (including by using the attached template), by phone, or even in person. For written notices, the date of posting/handing to courier/sending the e-mail will be taken into account; for phone notices, the time of the call is decisive.
7.18. The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
7.19. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.
7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here.
7.21. The Consumer may also contact the Service Provider with any other complaints using the contact details provided in these Rules.
7.22. The right of withdrawal applies only to Users who qualify as Consumers under the Civil Code.
7.23. The right of withdrawal does not apply to businesses, i.e., persons acting within the scope of their profession, independent occupation, or business activity.
7.24. (Applicable only if the Service Provider provides services in addition to sales.)
If the Consumer terminates a distance contract after performance has begun, the Consumer must pay the trader a proportionate amount corresponding to the service performed up to the time the termination was communicated. The proportionate amount shall be calculated on the basis of the total price (incl. VAT) agreed in the contract. If the Consumer proves that this total is excessively high, the proportionate amount shall be calculated on the basis of the market value of the services performed up to termination, taking into account the consideration for identical services by businesses performing identical activities at the time of conclusion of the contract.
When exercising the right of withdrawal/termination, the Consumer does not bear the following costs:
a) the full or partial costs of service performance if
aa) the trader did not fulfill the information obligations set out in Section 11 (1) (i) or (k) of the Decree, or
ab) the Consumer did not request the commencement of performance before the expiry of the deadline specified in Section 20 (2) pursuant to Sections 13 and 19 of the Decree;
b) the full or partial costs of digital content supplied on a non-tangible medium if
ba) the Consumer did not give express prior consent for performance to begin before the expiry of the period under Section 20 (2),
bb) the Consumer did not simultaneously acknowledge the loss of the right under Section 20 when giving the consent under point ba), or
bc) the trader failed to provide the confirmation required by Section 12 (2) or Section 18 of the Decree.
7.25. Procedure for exercising the right of withdrawal:
7.25.1. If the Consumer wishes to exercise the right of withdrawal, they must notify the Service Provider via its contact details.
7.25.2. The Consumer exercises the right of withdrawal in due time if the withdrawal statement is sent before the 14th day following receipt of the product. In the case of written withdrawal, sending the withdrawal statement within 14 days is sufficient.
7.25.3. In the event of withdrawal, the Consumer must return the ordered product to the Service Provider’s address without undue delay, but no later than 14 days from communicating the withdrawal, or hand it over to the Service Provider. The deadline is deemed observed if the product is dispatched before the 14-day deadline (arrival within 14 days is not required). The direct cost of return is borne by the ordering party. If the trader also sells in a business premises and the Consumer exercises the right of withdrawal in person there, the Consumer may return the product at the same time.
7.25.4. The Service Provider is not obliged to reimburse additional costs arising from the Consumer’s choice of a delivery method other than the least expensive standard method offered. The Consumer may also exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
7.25.5. In the case of purchasing multiple products delivered at different times, the Consumer may exercise the right of withdrawal within 14 days from receipt of the last product; in the case of a product consisting of several lots or pieces, within 14 days from receipt of the last lot or piece.
8. WARRANTY AND GUARANTEES
Defective performance
The Service Provider performs defectively if, at the time of performance, the service does not meet the quality requirements set out in the contract or prescribed by law. The Service Provider does not perform defectively if the entitled party knew of the defect at the time of contracting, or should have known of the defect at the time of contracting.
In contracts between a Consumer and a Business, any clause that deviates to the detriment of the Consumer from the provisions of this Chapter on statutory warranty for defects and guarantee shall be null and void.
Certain warranty rights are available only to Users who qualify as Consumers under the Civil Code.
User qualifying as a Business: a person acting within the scope of their profession, independent occupation, or business activity.
Statutory warranty for defects
8.1. When may the User exercise rights under the statutory warranty for defects?
In the event of defective performance by the Service Provider, the User may assert a statutory warranty for defects claim against the Service Provider under the rules of the Civil Code.
8.2. What rights does the User have under a statutory warranty for defects claim?
At the User’s choice, the following remedies are available: the User may request repair or replacement, unless the remedy chosen is impossible or would result in disproportionate additional costs for the business compared to another remedy. If the User did not request, or could not request, repair or replacement, they may demand a proportionate price reduction or — as a last resort — terminate the contract. The User may switch from the chosen remedy to another; however, the cost of switching shall be borne by the User, unless it was justified or prompted by the business.
The Consumer is also entitled — in proportion to the seriousness of the breach — to demand a proportionate price reduction, or to terminate the sales contract, if:
a) the business did not carry out the repair or replacement, or carried it out but did not partially or fully perform removal and reinstallation, or refused to bring the goods into conformity;
b) a recurrent defect has occurred despite the business’s attempt to bring the goods into conformity;
c) the defect is so serious that it immediately justifies a price reduction or termination of the sales contract; or
d) the business did not undertake to bring the goods into conformity, or it is evident from the circumstances that the business will not bring the goods into conformity within a reasonable time or without causing significant inconvenience to the Consumer.
If the Consumer seeks to terminate the sales contract on the grounds of defective performance, the burden of proof lies with the business to show that the defect is minor.
The Consumer may withhold part or all of the outstanding purchase price, in proportion to the seriousness of the breach, until the business fulfills its obligations regarding conformity and defective performance.
The reasonable period for repairing or replacement shall be calculated from the time the Consumer notified the business of the defect.
For repair or replacement, the Consumer must make the goods available to the business.
In contracts between a Consumer and a business, the business shall, at its own expense, ensure the collection of the replaced goods. If repair or replacement requires the removal of goods that were installed before the defect became apparent, in accordance with the nature and purpose of the goods, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or the costs of removal and installation.
A price reduction is proportionate if its amount equals the difference between the value of the goods the Consumer would have received under proper performance and the value of the goods the Consumer actually received.
The Consumer’s right to terminate the sales contract under statutory warranty for defects may be exercised by a declaration addressed to the business expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for termination are met in respect of that part, the Consumer may terminate the sales contract only for the defective goods; however, the Consumer may also terminate it in respect of any other goods acquired together with them if it would not be reasonable to expect the Consumer to keep only the conforming goods.
If the Consumer terminates the sales contract in whole or in respect of some of the goods supplied:
a) the Consumer must return the affected goods to the business at the business’s expense; and
b) the business must promptly refund to the Consumer the purchase price paid for the affected goods as soon as it has received the goods or proof of their return.
8.3. Within what time limit may the User enforce a statutory warranty for defects claim?
If the User qualifies as a Consumer, they must notify the defect without delay after discovery, but no later than two months from the date of discovery. Please note that statutory warranty for defects rights may not be enforced after a two-year limitation period from performance (one year in the case of business purchasers or used goods). (For goods with an expiry date, the statutory warranty for defects may be enforced until the end of the expiry period.)
For goods containing digital elements, where the sales contract provides for the continuous supply of digital content or a digital service for a specified period, the business is liable for defects related to the digital content or digital service if the defect occurs or becomes apparent:
a) within two years from performance in the case of continuous supply not exceeding two years; or
b) throughout the entire period of continuous supply in the case of continuous supply exceeding two years.
8.4. Against whom may statutory warranty for defects claims be enforced?
The User may enforce statutory warranty for defects claims against the Service Provider.
8.5. What other condition applies to enforcing statutory warranty for defects rights (if the User is a Consumer)?
Within 1 year from performance, there is no further condition for enforcing a statutory warranty for defects claim other than notification of the defect, provided the User proves that the product or service was supplied by the business operating the webshop. After 1 year from performance, the User must prove that the defect identified by the User already existed at the time of performance.
Product warranty (termékszavatosság)
8.6. When may the Consumer exercise product warranty rights, and what rights are available?
In the case of a defect in a movable good, the Consumer may choose to exercise either statutory warranty for defects rights or product warranty rights under the Civil Code.
Under product warranty, the Consumer may request repair or replacement of the defective product.
8.7. Against whom may product warranty claims be enforced?
Product warranty rights may be enforced against the manufacturer or distributor of the product (hereinafter together: manufacturer).
8.8. When is a product considered defective?
A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.
8.9. Within what time limit may the Consumer enforce a product warranty claim?
The Consumer may enforce a product warranty claim within two years from the product’s being placed on the market by the manufacturer. After this period, the right is lost.
8.10. What burden of proof applies to product warranty claims?
When enforcing a product warranty claim, you must prove that the product defect existed at the time the product was placed on the market by the manufacturer.
8.11. In what cases is the manufacturer exempt from product warranty obligations?
The manufacturer is exempt if it proves that:
the product was not manufactured or placed on the market in the course of its business activities; or
the defect was not detectable at the time of placing on the market according to the state of scientific and technical knowledge; or
the defect is due to the application of a law or mandatory regulatory requirement.
It is sufficient for the manufacturer to prove one ground for exemption.
Please note: for the same defect, the Consumer may assert statutory warranty for defects claims against the business and product warranty claims against the manufacturer at the same time. If the product warranty claim is successfully enforced, any further statutory warranty for defects claims concerning the replaced product or the repaired part may thereafter be enforced only against the manufacturer.
Guarantee ( for new durable consumer goods)
8.12. When may the Consumer exercise guarantee rights?
In the event of defective performance, under Government Decree 151/2003 (IX.22.) on mandatory guarantees for certain durable consumer goods, the Service Provider is liable under guarantee if the User qualifies as a Consumer.
8.13. What rights and time limits apply under the guarantee?
The guarantee period is:
a) two (2) years where the selling price is at least HUF 10,000 but does not exceed HUF 250,000;
b) three (3) years where the selling price exceeds HUF 250,000.
Failure to comply with these deadlines results in the loss of rights.
The guarantee period begins on the date the consumer goods are handed over to the Consumer, or, if installation is performed by the Service Provider or its agent, on the date of installation.
If the Consumer arranges for installation more than six months after handover, the guarantee period starts on the date of handover.
The Consumer may submit a repair claim, at their choice, at the Service Provider’s registered office, at any site or branch, and directly to the repair service indicated on the guarantee certificate.
Under the guarantee, the entitled party may choose to:
request repair or replacement, unless the chosen guarantee remedy is impossible or would result in disproportionate additional costs for the obligor compared to another remedy, taking into account the value of the service in a faultless state, the seriousness of the breach, and the inconvenience caused by the fulfillment of the guarantee right; or
demand a proportionate price reduction, or terminate the contract if the obligor did not undertake, cannot fulfill, or failed to fulfill repair or replacement, or if the Consumer’s interest in repair or replacement has ceased.
There is no right to terminate for a minor defect.
Aim for completion within 15 days
Under Section 5 of NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under Consumer–Business contracts, the Service Provider must endeavor to complete repair or replacement within 15 days. If repair or replacement exceeds 15 days, the Service Provider must inform the Consumer of the expected duration of repair or replacement. With the Consumer’s prior consent, the notification may be made electronically or in another way capable of confirming receipt.
If the product proves non-repairable
If, during the first repair within the guarantee period, it is established by the Service Provider that the goods are non-repairable, and unless the Consumer decides otherwise, the Service Provider must replace the goods within 8 days. If replacement is not possible, the Service Provider must refund the purchase price to the Consumer within 8 days.
If the product fails a fourth time
If, within the guarantee period, the goods fail again after three repairs, and unless the Consumer decides otherwise, the business must replace the goods within 8 days. If replacement is not possible, the business must refund within 8 days the purchase price indicated on the guarantee certificate or, failing that, on the invoice/receipt issued under the VAT Act.
If repair cannot be completed within 30 days
If the goods are not repaired within 30 days from the business’s receipt of the repair claim, and unless the Consumer decides otherwise, the business must replace the goods within 8 days following the unsuccessful expiry of the 30-day deadline. If replacement is not possible, the business must refund within 8 days after the unsuccessful expiry of the 30-day deadline the purchase price indicated on the guarantee certificate or, failing that, on the invoice/receipt issued under the VAT Act.
The above three provisions do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, and motorized watercraft.
8.14. When is the business exempt from guarantee obligations?
The Service Provider is exempt from guarantee obligations only if it proves that the cause of the defect arose after performance. Please note that, for the same defect, the Consumer may assert statutory warranty for defects and guarantee claims, as well as product warranty and guarantee claims, simultaneously. However, if the Consumer has successfully enforced a claim for defective performance for a given defect (e.g., the business replaced the product), they may not enforce a further claim on a different legal basis for the same defect.
8.15. The Service Provider is not liable under guarantee beyond the guarantee period (i.e., the professionally expected service life) for damage resulting from natural wear and tear/obsolescence.
8.16. The Service Provider is likewise not liable under statutory warranty or guarantee for damage arising after the transfer of risk due to improper or negligent handling, excessive use, improper external influences, or any other misuse of the products.
8.17. If, due to a defect in the consumer goods, the Consumer asserts a replacement claim within three working days from purchase (installation), the Service Provider must replace the consumer goods, provided the defect prevents proper use.
8.18. What additional requirements may be set as conditions for exercising guarantee rights?
Specific requirements (e.g., periodic inspection) may be imposed on the Consumer to ensure proper installation or operation of the consumer goods, provided proper installation or operation cannot otherwise be ensured, and compliance does not impose a disproportionate burden on the Consumer.
8.19. The list of consumer goods subject to mandatory guarantee can be found in Decree 10/2024 (VI.28.) of the Ministry of Justice on determining the range of durable consumer goods subject to mandatory guarantee.
9. PROCEDURE FOR HANDLING WARRANTY (STATUTORY WARRANTY) CLAIMS
(FOR USERS QUALIFYING AS CONSUMERS)
9.1. In a contract between a Consumer and a Business, the parties may not deviate to the detriment of the Consumer from the provisions of NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under Consumer–Business contracts.
9.2. It is the Consumer’s obligation to prove the conclusion of the contract (with an invoice or even a receipt).
9.3. The costs related to fulfilling the warranty obligation shall be borne by the Service Provider (Civil Code Section 6:166).
9.4. The Service Provider is obliged to draw up a report (record) on the warranty or guarantee claim submitted by the Consumer.
9.5. A copy of the report must be made available to the Consumer without delay, in a verifiable manner.
9.6. If, at the time the claim is submitted, the Service Provider cannot state whether the Consumer’s warranty or guarantee claim can be fulfilled, the Service Provider must notify the Consumer of its position within five (5) working days, in a verifiable manner — including, in the case of refusal, the reason for refusal and information on the possibility of turning to a conciliation board.
9.7. The Service Provider must retain the report for three (3) years from the date it was drawn up and present it to the supervisory authority upon request.
9.8. The Service Provider must endeavor to complete repair or replacement within fifteen (15) days.
If the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the Consumer of the expected duration of the repair or replacement. With the Consumer’s prior consent, this notification may be made electronically or in another manner suitable for confirming receipt by the Consumer.
10. MISCELLANEOUS PROVISIONS
10.1.
The Service Provider is entitled to employ subcontractors or other contributors to fulfill its obligations. The Service Provider bears full liability for any unlawful conduct of such contributors as if it had committed the unlawful act itself.
10.2.
If any provision of this Policy becomes invalid, unlawful, or unenforceable, such invalidity shall not affect the validity, legality, or enforceability of the remaining provisions.
10.3.
If the Service Provider does not exercise any of its rights under this Policy, such failure shall not constitute a waiver of that right. Any waiver of rights shall be valid only if made in writing and expressly stated. The fact that the Service Provider does not strictly enforce any essential term or condition of this Policy on one occasion shall not mean that it waives the right to enforce that term or condition strictly in the future.
10.4.
The Service Provider and the User shall seek to settle their disputes amicably.
10.5.
The Parties acknowledge that the Service Provider’s webshop operates and is maintained in Hungary. Since the website may be accessed from other countries, Users expressly acknowledge that Hungarian law shall govern the relationship between the User and the Service Provider.
If the User qualifies as a Consumer, then pursuant to Section 26 (1) of the Code of Civil Procedure (Pp.), the court having jurisdiction over the Consumer’s domestic residence shall have exclusive jurisdiction over disputes arising from this contract.
10.6.
The Service Provider does not apply different general access conditions for webshop access based on the User’s nationality, residence, or place of establishment.
10.7.
Regarding the accepted payment methods, the Service Provider does not apply discriminatory conditions to payment transactions based on the User’s nationality, residence, place of establishment, the location of the payment account, the establishment of the payment service provider, or the place of issue of the payment instrument within the European Union.
10.8.
The Service Provider complies with Regulation (EU) 2018/302 of the European Parliament and of the Council, which addresses unjustified geo-blocking and other forms of discrimination based on the nationality, residence, or place of establishment of customers within the internal market, as well as amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC.
11. COMPLAINT HANDLING PROCEDURE
(FOR USERS QUALIFYING AS CONSUMERS)
11.1. The Service Provider aims to fulfill every order with appropriate quality and to ensure the complete satisfaction of the customer.
11.2. The Consumer may submit their complaint either verbally or in writing to the business.
11.3. The business shall immediately investigate any verbal complaint and take corrective action where necessary.
11.4. If the Consumer disagrees with the handling of their complaint or if the complaint cannot be investigated immediately, the business shall record the complaint and its position in writing and proceed in accordance with the rules applicable to written complaints.
11.5. The business shall provide a copy of the report to the Consumer as follows:
a) If the complaint was made in person, the copy is handed over on the spot;
b) If the complaint was made by telephone or other electronic communication service, the copy shall be sent no later than with the substantive response, unless the Consumer has failed to provide all data necessary for handling the complaint, as referred to in Section 11.8.
11.6. A verbal complaint made by telephone or electronic communication service must be assigned a unique identification number by the business.
11.7. The complaint record must contain the following:
a) the Consumer’s name, address, or email address;
b) the place, date, and method of submitting the complaint;
c) a detailed description of the complaint, including a list of the documents, records, and other evidence presented by the Consumer;
d) the business’s statement regarding the complaint, if immediate investigation is possible;
e) the signature of the person recording the report and—except in the case of a telephone or electronic verbal complaint—the Consumer’s signature;
f) the place and date of the report;
g) in the case of a verbal complaint made via phone or electronic communication, the unique identification number of the complaint; and
h) a notice referring to the provisions of Section 11.8.
11.8. If, during the recording of the report, the Consumer fails to provide the information listed in Sections 11.7(a) and (c) or refuses to sign the report as per Section 11.7(e), the business may omit applying the provisions set out in Section 11.9 when handling the verbal complaint.
11.9. The business shall provide a substantive written response to a written complaint within 30 days of its receipt (unless otherwise provided by directly applicable EU law), in a verifiable manner. A shorter deadline may be specified by law, while a longer one may only be established by statute. If the complaint is rejected, the business must justify its decision.
11.10. If the business provides an electronic platform or form for submitting written complaints, it must immediately confirm receipt of the complaint to the Consumer’s specified email address.
11.11. The business shall retain the record of the verbal complaint, the written complaint, and a copy of the substantive response for a period of three years, and must present these to the supervisory authority upon request.
11.12. In the event of a rejected complaint, the business shall inform the Consumer in writing about which authority or conciliation board may be contacted to initiate proceedings, depending on the nature of the complaint. This information must also include the contact details (registered office, telephone, email, and postal address) of the competent authority and of the conciliation board operating at the Consumer’s residence, place of stay, or registered office, as well as a statement on whether the business has made a general declaration of submission (it has not).
11.13. The business may omit the investigation of a complaint that is identical in content to a previously addressed and substantively answered complaint made by the same Consumer and does not contain new information, as well as complaints made by unidentifiable persons.
11.14. Please note that if your complaint is rejected, you may initiate proceedings with a competent authority or a conciliation board, as described below (the Service Provider has not made a general declaration of submission).
11.15. The Consumer may file a complaint with the consumer protection authority:
Pursuant to Sections 45/A (1)-(3) of the Consumer Protection Act (Fgytv.) and Government Decree 326/2024 (XI.14.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority:
https://kormanyhivatalok.hu/kormanyhivatalok
11.16. In the event of a complaint, the Consumer may turn to a conciliation board. Contact details are as follows:
11.17. The conciliation board is competent to resolve consumer disputes out of court. Its task is to facilitate a settlement between the parties; failing that, it may issue a decision to ensure that consumer rights are enforced simply, quickly, effectively, and cost-efficiently. At the request of the Consumer or the Service Provider, the board may advise on the Consumer’s rights and obligations.
In the procedure, if no settlement is reached, the panel may decide on the merits as follows:
a) issue a binding decision if
aa) the claim is well-founded and the business — in a general declaration under Section 36/C kept by the board/chamber or in its declaration by the start of the procedure or at the latest by the decision — has recognized the board’s decision as binding; or
ab) the business has not made a declaration of submission, but the claim is well-founded and the Consumer’s demand does not exceed HUF 200,000 at submission or at the time of the decision; or
b) issue a recommendation if the claim is well-founded but the business declared at the start of the procedure that it does not recognize the panel’s decision as binding, or made no declaration at all.
11.18. For cross-border consumer disputes related to online sales or service contracts, the conciliation board designated by ministerial decree and operated by the competent chamber shall have jurisdiction.
11.19. The business has a duty to cooperate in the conciliation procedure and must send its statement of reply to the board within the deadline and with the content set out in the Consumer Protection Act (Fgytv.). Except for the application of Regulation (EU) No. 524/2013 on online dispute resolution, the business must ensure the participation of a person authorized to conclude a settlement at the hearing. In online hearings, the business’s authorized representative must participate online. If the Consumer requests an in-person hearing, the authorized representative must at least participate online.
11.20. If the Consumer does not turn to a conciliation board, or the procedure does not result in a settlement, the Consumer may seek resolution by bringing an action before a court.
The lawsuit must be initiated by a statement of claim, which must include:
• the court seized;
• the names, addresses, and procedural status of the parties and their representatives;
• the right asserted, with a presentation of the facts and evidence supporting it;
• the data from which the court’s jurisdiction and competence can be established;
• a specific request for the court’s decision.
The statement of claim must be accompanied by the document(s) (or copies) relied upon as evidence.
12. COPYRIGHTS
12.1. Since the website https://www.kreativdekorshop.hu qualifies as a copyright-protected work, it is prohibited to download (reproduce), publicly redistribute, reuse, electronically store, process, or sell any content or part of the content appearing on the website without the written consent of the Service Provider — except for legal documents (such as the Terms and Conditions and the Privacy Policy), which the User may freely download and store in any form, without any restriction or condition.
12.2. Any information, visual or textual content, design element, layout, or stylistic feature from https://www.kreativdekorshop.hu or its database may only be used — even with written consent — with proper reference to the original website.
12.3. The Service Provider reserves all rights to every element of its services, including its domain names, subdomains, and online advertising spaces.
12.4. It is forbidden to adapt or reverse-engineer the website or any part of its content, to create or use user accounts or passwords unfairly, or to use any application or software capable of modifying or indexing any part of https://www.kreativdekorshop.hu.
12.5. The name “https://www.kreativdekorshop.hu” is protected by copyright, and — except for hyperlinking — may only be used with the written authorization of the Service Provider.
12.6. The User acknowledges that in the event of unauthorized use, the Service Provider is entitled to claim a penalty as follows:
HUF 60,000 gross per image,
HUF 20,000 gross per word, or
HUF 40,000 gross per day.
In the event of a copyright infringement, the Service Provider may initiate a notarial certification procedure, the costs of which shall also be borne by the infringing party.
13. DATA PROTECTION
The website’s privacy notice is available at the following page: https://www.kreativdekorshop.hu/adatvedelem
Szirmabesenyő, 13 September 2025
Model Withdrawal Statement
(complete and return only if you wish to withdraw from the contract)
Addressee: Kreatív Dekor Stúdió Kft., 3711 Szirmabesenyő, Hunyadi utca 2., shop@kreativdekorshop.hu, +36 70 606 1804
I, the undersigned, hereby declare that I exercise my right of withdrawal/termination in respect of the sale of the following product(s):
Order date / date of receipt:
Consumer(s) name:
Consumer(s) address:
Signature of consumer(s) (only in case of notification made on paper):
Date:
Document authenticated and prepared by: Virtualjog.hu
View / download in PDF format: View / down